Welcome to OKpays.com! Before using our service, please read the following terms and conditions carefully. By using our service, you agree to be bound by these terms and conditions.

1. Definitions

1.1. Service refers to the platform operated by OKpays.com, which allows users to exchange cryptocurrencies using a special software interface. The service can be accessed at https://okpays.com.

1.2. User refers to any person or entity that uses the service and has accepted these terms and conditions.

1.3. Electronic units are accounting units of various electronic payment systems.

1.4. Payment system is a software product that allows for the accounting of electronic money. Under this agreement, PayPal, Payoneer, Skrill, Neteller, Perfect Money, ADVcash, Payeer, SEPA, Wise, Revolut, Epay, WM, BTC, LTC, BCH, ETH and USDT are considered the main electronic payment systems.

1.5. Payment is the transfer of any number of electronic units.

1.6. Application is the electronic form submitted by the user indicating their intention to use the services of the Service.

1.7. The User and the Service are referred to as the Parties in this agreement.

1.8. Currency exchange is the exchange of one cryptocurrency for another.

1.9. Exchange rate is the ratio of the value of two digital currencies when exchanging them.

1.10. Cryptocurrency reserves are the amounts that are available to the Service to perform its services.

1.11. The Official website of the Service is https://okpays.com.

2. Agreement and Entry into Force

2.1. This agreement governs the relationship between the User and the Service and supersedes all previous agreements.

2.2. The User accepts this agreement by submitting an Application, which serves as a public offer. By creating a personal Application, the User confirms their intention to conclude a deal on the conditions offered by the Service.

2.2.1. A public offer refers to all the conditions and parameters for the User to submit an Application, which is displayed by the Service.

2.2.2. Acceptance of the public offer is the creation of a personal Application by the User.

2.2.3. The date and time of acceptance of the offer, as well as the additional parameters of the conditions of the Application, are automatically recorded.

2.3. This agreement becomes invalid upon receipt of electronic money for the details previously provided by the User or after the cancellation of the Application.

2.4. The Parties recognize this electronic agreement as equivalent to an agreement in writing.

2.5. The Service reserves the right to modify this agreement at any time without warning or notification to the User. The Service will only publish the current version of the electronic agreement on its official website.

2.6. The public offer must be accepted by the User within 72 hours of the Application being created; otherwise, the Service may consider the Application void.

3. Subject of the Agreement and the Cost of the Service

3.1. The subject of this agreement is the purchase, sale, and exchange services of electronic units of payment systems. These services are carried out based on the User's Application.

3.2. The reward for the Service's actions is displayed in the User's Application and confirmed by the User.

3.3. The cost of services is established by the Service and officially published on the website.

3.4. The Service may adjust the exchange rates of digital currencies and the commission fee unilaterally. The Service will post any corrections to the website.

3.5. The User's Application displays the current exchange rate of electronic currencies, the method of their exchange, and the total amount of all cryptocurrencies transferred by the User.

3.6. The Service charges the full commission fee at the time of the transaction according to a previously completed User Application.

4. Terms of Service

4.1. Our Service executes services directly through the site.

4.2. The exchange of digital currency is managed exclusively on the official website.

4.3. The processing of User Requests is carried out in accordance with sections 7 and 8 of this agreement.

4.4. All successful cryptocurrency transactions are accounted for according to established regulations.

4.5. Any completed transaction performed in accordance with the User's Application cannot be subsequently canceled.

4.6. If the User does not provide the previously agreed number of electronic units within 1 hour of accepting the details provided by the Service, the agreement is considered unilaterally terminated. The User will not be additionally notified.

4.7. If the agreement is unilaterally terminated, all electronic units that arrive at the Receiver's account after the specified term in the Application will be returned to the sender within 1 day. Payment of commission expenses for a refund is made at the User's expense. The Service is not responsible for any delays in returning electronic units to the Recipient if they are not caused by its fault.

4.8. If the User is returned a smaller number of electronic units than previously indicated, the Service may unilaterally terminate the agreement and refuse to execute Applications for the refund within 24 hours.

4.9. If the required amount of funds is not sent to the User within 24 hours, and there are no reasons for blocking them, the User can demand termination of the agreement by canceling the Application and returning all electronic units in full.

4.10. The Service will execute the User's requirement to cancel the Application only if the User has not received the necessary cash equivalent to their details.

4.11. If the Application is canceled, the Service will return the cryptocurrency within 1 day. The Service will not be liable to the User for any delays arising from the non-return of funds.

4.12. The Service reserves the right to cancel any operation performed by the User's Application without giving any reason and to return the funds to the User with reimbursement of the fee.

4.13. If the User violates any of the rules of this agreement, the Service may refuse to provide further service.

4.14. After the User receives a denial of service from the Service, all subsequent Applications will be automatically frozen.

4.15. The Service has the right to verify the identity of the User and therefore delay the execution of the transaction according to the previously executed Application.

4.16. By using our Service, the User automatically confirms that they legally own the e-currency.

4.17. The User agrees to independently pay all taxes required by the current tax legislation at their place of location.

4.18. Special conditions for the use of payment systems:

• When the User sends a transfer in Ethereum, Litecoin, and Bitcoin cryptocurrencies, the exchange request will be accepted for execution only after 2 successful confirmations of the transaction

4.19. The User guarantees that they do not participate in:

• Criminal money laundering schemes
• Obtaining additional profits from illicit drug trafficking
• Profiting from terrorist or criminal activities
• Profiting from partnerships with countries with which trade is officially prohibited

4.20. The Service may require the User to create a new Order in case of problems with the confirmation of the previous transaction.

4.21. The Service retains the right to determine at its discretion the presence of any signs of violation of the terms of the agreement in the actions of the User.

4.22. If the Service unilaterally terminates the agreement, the refund will be made to the User within 2 months.

4.23. Early cancellation, rules violation, or receiver account problem will be refunded minus a 10% refund processing fee.

5. Payment Methods and Processing Times

5.1. Processing times for exchange operations depend on the selected payment method and the current workload of the corresponding payment system or bank. The timeframes stated below apply to standard business hours; weekends and public holidays are excluded and may cause additional delays.

5.2. PayPal. For amounts between 1 and 100 USD, the processing time ranges from 5 minutes to a maximum of 72 hours. For amounts above 100 USD, the processing time ranges from 1 to 48 hours. Payments are sent as "Goods and Services"; PayPal may charge a receiving fee to the recipient and, in accordance with its own policy, may hold the payment for a period of 3 to 21 days.

5.3. Cards (payout, withdrawal, and transfer). A surcharge of 2% applies to European Union cards, and a surcharge of 6% applies to Russian and Belarusian cards. Processing and approval by our banking partner take between 1 and 12 business hours. Funds are credited to the card within 0 to 7 business days. If the funds are not received within 7 business days, the User may contact support to request an ARN or RRN code in order to trace the transfer through their bank.

5.4. Western Union and Moneygram. Orders are processed within 4 to 48 business hours, excluding weekends and holidays. The full order amount is converted into the local currency before the transfer is made, after which it is sent to the recipient's country or currency. The bank or payout agent may apply its own exchange rate, which can differ from Google or other public sources. Western Union or Moneygram may automatically select the recipient's local currency instead of USD or EUR.

5.5. SEPA and WIRE EUR transfers. Orders are processed within 1 to 3 business days, excluding weekends and holidays. Please note that after your order is completed, it may take up to 3 additional business days for a standard SEPA transfer to be credited to your bank account.

5.6. USD wire transfers. Orders are processed within 1 to 3 business days, excluding weekends and holidays. Please note that after your order is completed, it may take up to 5 additional business days for the funds to be credited to your bank account.

5.7. Local currency bank transfers. All bank transfers in local currency are processed within 1 to 3 business days, excluding weekends and holidays.

5.8. Cryptocurrencies. When the User sends a transfer in Ethereum, Litecoin, or Bitcoin, the exchange request is accepted for execution only after 2 successful network confirmations of the transaction.

5.9. Rate recalculation. If the market value of a cryptocurrency changes between the time a transaction is initiated and the time it is completed, the Service reserves the right to recalculate the amount of cryptocurrency or fiat money payable in accordance with the current market rate.

6. Refund Policy

6.1. Refunds are handled according to the type of payment method and cryptocurrency involved, as described in this section. Where a refund is permitted, any exchange, network, and payment-processing fees incurred are deducted from the refunded amount and are borne by the User.

6.2. PayPal. The Service does not accept PayPal refund transactions for any reason. If the Service, at its sole discretion, agrees to accept a refund, the User will be charged a penalty of 20% of the transaction amount, subject to a minimum of 20 USD, less any payment-processing and refund-processing fees.

6.3. Cryptocurrency transactions (for example, Bitcoin, Ethereum, Litecoin). Not all cryptocurrency transactions are refundable. If the User changes their mind, the Service may buy back the cryptocurrency at the current market rate, less a transaction service fee. The User may exchange the purchased or sold cryptocurrency for any available digital currency or payment method. Because the price of cryptocurrency changes constantly, the value at the time of refund will differ from the value at the time of the original transaction.

6.4. Transactions not involving cryptocurrency. A refund may be requested within 30 days of the exchange operation. The Service charges a one-time refund fee of 5% to 20% of the transaction amount, plus any additional service fees incurred in returning the funds through the original payment method.

6.5. Money transfer services (for example, Western Union, Moneygram). All completed Western Union and Moneygram transactions are final. If the User cancels, or is unable to collect the funds due to a name mismatch, limit problems, suspicious-activity flags, automatic reversal, or any other reason, the sending and exchange fees are non-refundable. The User will receive a refund equal to the amount recovered from the money transfer service in USD, less the refund-sending fees.

6.6. The Service may deduct exchange fees and charges during the refund process where an order is cancelled by the User, where there is a problem related to the User's account or incorrect account details, where fraud is detected, or in the event of any violation of these Terms of Service. The Service also deducts any processing or sending fees from the User's amount to cover these costs.

7. Service Privacy Policy

7.1. OKpays.com respects the privacy of its users and takes appropriate measures to protect their personal information. The Service only uses personal data of the User in order to conduct cryptocurrency transactions, and is required to store them in encrypted form, which cannot be made public or transferred to third parties, except as described in this agreement.

7.2. All transactions on the User's Requests and the transfer of personal information are carried out exclusively over the encrypted SSL channel, with a key length of 256 bits, to ensure the highest level of security.

7.3. In certain cases, the Service may require the User to provide additional information about themselves, which will be kept confidential and not disclosed to third parties.

7.4. The Service reserves the right to disclose the User's personal data and the details of all operations performed by them at the official request of state institutions or by court order, or on its own initiative if it deems it necessary to conduct an investigation.

7.5. The Service retains all collected information about the User, as well as the nuances of the transactions carried out by them, in its database for a period of 3 years from the date of their last successful Application, after which it will be securely deleted.

8. Money Laundering, Fraud and Identity Verification

8.1. OKpays.com is committed to preventing the use of its services for money laundering or other illegal activities. To this end, the Service has implemented a number of measures aimed at detecting and preventing such activities.

8.2. The Service has strict requirements for all Requests made on the site, including the following:

8.2.1. Only one person should be the sender and recipient of the Payment according to the executed Application, and transfers to the details of third parties are strictly prohibited.

8.2.2. The User must provide accurate and up-to-date contact details in the Application.

8.2.3. The use of proxy servers or other means of anonymous internet connection is strictly prohibited.

8.3. To prevent illegal activities, the Service:

• uses a fraud prevention system based on automated analysis of transaction behavior and User activity, which blocks all suspicious transfers of electronic units
• applies restrictions on operations depending on the User's place of residence and the level of identification of their identity
• adheres to the KYC policy (Know Your Customer), which requires verifying the identity of the User
• verifies all data about the User, as well as the sources of electronic units on their account

8.4. The Service has the right to freeze all Applications executed by the User until receiving copies of all necessary documents. The User must provide the requested documents within 7 working days. Failure to comply with this requirement may result in the cancellation of the User's Application.

8.4.1. The Service may refuse to serve the User in the future and fulfill its obligations described in clause 4.10 of the agreement. The Service may also transfer all information about the User and their transactions in the following cases:

• if there are suspicions that the User has conducted transactions for money laundering, sponsoring activities of terrorist organizations, or other fraudulent activities
• if the Service suspects that the document provided by the User to confirm their identity is invalid or fraudulent
• if the Service receives reliable information about the illegality of the User's possession of monetary resources
• if the User attempts to have a harmful effect on the Service's software
• if the User attempts to steal the Service's intangible and tangible property

8.5. The Service has the right to verify all information provided by the User by any means available.

8.6. Cardholders from the United Kingdom, Germany, and the United States. For cardholders from these countries, the timeframe for transferring digital currency may be extended for the period necessary to fully verify the cardholder's details. During this period, the funds are not subject to any operations and are held in full on the Service's account until verification is complete.

8.7. User conduct. Any improper behavior, abusive language, or obscene, pornographic, racist, offensive, threatening, or insulting conduct constitutes a violation of these Terms. In such cases, the Service may delay or refuse to provide the service, freeze the User's account and order, and may also take legal action.

9. Service Limited Liability

9.1. OKpays.com is not a banking institution and endeavors to provide its services without technical failures, but cannot guarantee uninterrupted service.

9.2. By using the Service, the User agrees that the Service's liability is limited to the cryptocurrency received from the User and the Service is not responsible for any other losses or damages incurred by the User.

9.3. The Service makes every effort to provide uninterrupted services to its users, but cannot guarantee it. The Service is not responsible for lost profits, losses, or additional costs incurred by the User due to the inaccessibility of the website.

9.4. The Service is not responsible for any losses or damages incurred by the User due to the delay or failure of bank transfers or payment systems.

9.5. The Service is not liable for any losses or costs incurred by the User due to his or her erroneous expectations regarding the Service's tariffs, the profitability of transactions, or other related factors.

9.6. If the User enters erroneous data in the "Details of the recipient of the transfer" column, the Service is not responsible for any adverse outcome or damage caused to the User as a result of the transaction.

9.7. The User is solely responsible for any tax costs associated with using the Service and the Service is not obligated to provide any additional notification.

9.8. The User agrees to compensate the Service for any damages incurred as a result of a claim or legal action, except in cases of careless or deliberate actions by the Service's employees.

9.9. The User agrees not to use the Service for fraudulent or criminal purposes and understands that such actions are illegal and may result in prosecution.

9.10. The User agrees not to engage in falsification of communication flows necessary for the Service's operation, interfere with the Service's hardware or software, or have a harmful effect on the Service's operation.

9.11. If the Service detects any negative impact on its operation by the User, the execution of the User's Application is automatically terminated, and the Service staff may take further actions as described in clause 8.4.1 of this agreement.

9.12. Neither the Service nor the User shall be liable to each other for non-fulfillment of their obligations due to force majeure circumstances, such as terrorist acts, regime changes, natural disasters, failures in the power supply system or settlement systems, or internet providers.

9.13. The User guarantees that they are not a tax resident or a US citizen.

9.14. Any assets received on the Service's details that have not been used to create an Application within 3 months will be automatically placed at the User's disposal.

9.15. Any monetary assets received by the Service without prior registration of an Application will be transferred to the Service.

9.16. If the User accidentally enters incorrect recipient details for a cryptocurrency exchange, they must provide the correct details within 3 months. Failure to do so will result in the money going directly to the Service.

9.17. If the User receives an amount that differs from the one previously indicated in the Application, the Service may suspend the exchange procedure, and after the User's direct request, pay the amount received at the exchange rate that was at that time.

10. Procedure for Handling Claims and Dispute Resolution

10.1. In the event of any disputes arising between the User and the Service, both parties will attempt to resolve the matter amicably through negotiations. Any claims or complaints must be submitted in electronic form to the Service staff via the contact details provided on the official website.

10.1.1. The Service will make every effort to resolve any disputes in a timely and efficient manner.

10.2. If the dispute cannot be resolved through negotiations, it shall be settled in accordance with the local legislation at the place of official registration of the Service.

11. Additional Provisions

11.1. All information provided on the OKpays.com website is the property of the Service. Unauthorized copying or distribution of any content on the website will result in legal action being taken.

11.2. By accepting the terms of this agreement, the User consents to the Service processing their personal information and sending them promotional emails. The User acknowledges that the Service has the right to collect, store, systematize, specify, change, update, disseminate, use, and destroy their personal data. The User also acknowledges that the accuracy of their personal information may be verified by Service staff or other parties to ensure additional security measures.

11.3. The User may withdraw their consent to the processing of personal data at any time by submitting a request to the Service to do so.

11.4. By accepting this agreement, the User confirms that they have read and fully understand all the clauses outlined herein, and agree to be bound by them.

12. Trademark and Affiliation Disclaimer

12.1. OKpays.com has no affiliation with PayPal, WebMoney, Skrill, Neteller, or any other payment method or service. The Service does not claim any endorsement or support from these services. All related names and trademarks are the property of their respective owners.